Information We Collect
When you register and use the pepper0 platform, we collect several categories of information to keep the service running smoothly and securely. Understanding what data we collect helps you make informed decisions about how you use our platform.
Account Information
During registration, we collect your full name, mobile number, email address, date of birth, and national identification number (MyKad) for identity verification purposes. This information is required to meet compliance obligations and to confirm that users are legally recognised adults in Malaysia.
Device & Browser Information
We collect technical data such as IP address, device type, operating system, browser type, and screen resolution. This information is used to optimise how the platform displays across different devices and to detect suspicious activity that may compromise your account security.
Payment Information
For transactions in Malaysian Ringgit (MYR), we retain transaction records including deposit and withdrawal amounts, payment methods used (FPX, Touch 'n Go, GrabPay), and transaction timestamps. However, pepper0 does not store your full debit or credit card details — payment processing is handled by certified payment providers that comply with industry security standards.
Platform Usage Data
We record in-platform activity including games played, bet amounts, session duration, and account settings preferences. This data is used to improve the user experience and to detect unusual usage patterns for security purposes.
How Your Information Is Used
Identity information is used to verify that you are the legitimate account holder, prevent fraud, and ensure each user has only one active account at any given time.
Payment data is used solely to process deposits and withdrawals in MYR, verify transactions, and resolve any financial disputes that may arise.
Usage data is analysed in aggregate to understand the needs of Malaysian users, improve interface design, and expand the game or sport categories that are most in demand.
Your contact information is used to send transaction notifications, platform updates, and responses to any customer support enquiries you submit to pepper0.
Cookie Usage & Tracking
The pepper0 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Used to maintain your logged-in status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings, display format, and interface preferences so you don't have to reconfigure them each time you log in.
- Security Cookies: Helps detect unauthorised login attempts and protects your account from unauthorised access.
- Analytics Cookies: Collects non-identifiable usage data to help us understand how users interact with the pepper0 platform.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
Data Storage, Security & Sharing
Data Storage & Retention Period
All pepper0 user data is stored on secure servers with SSL encryption. Account information and transaction records are retained for as long as your account is active, and for the period required by Malaysian law after account closure — typically no longer than seven (7) years for financial records. Data that is no longer needed is securely deleted or anonymised.
Technical Security Measures
Pepper0 implements multiple layers of security to protect your data, including encryption of data in transit and at rest, strict access controls to internal databases, regular security audits, and real-time intrusion detection systems. All staff with access to user data are bound by strict confidentiality agreements.
Third-Party Sharing
Pepper0 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in limited circumstances: with authorised payment providers solely for the purpose of processing your MYR transactions; with Malaysian legal or regulatory authorities when required by applicable law; or with technical service providers who are contractually bound not to use the data for any purpose beyond what is specified.
User Rights & How to Contact Us
Right of Access & Correction
As a pepper0 platform user, you have the right to request a copy of the personal data we hold about you at any time. If you find any information that is inaccurate or outdated, you may submit a correction request through your account or by contacting our support team. We will process correction requests within seven (7) business days.
Right to Data Deletion
You have the right to request deletion of your personal data, subject to record-keeping obligations under Malaysian law. Deletion requests may be submitted after account closure. Data related to financial transactions may need to be retained for a legally prescribed period even after a deletion request is received.
Changes to This Privacy Policy
Pepper0 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to registered users via email or in-platform notification at least seven (7) days before the changes take effect.
Contact Our Privacy Team
For any questions, requests, or complaints regarding your data privacy on the pepper0 platform, please reach us at:
- Email: [email protected]
- Live chat: available after log in to your account
- Help page: pepper0 FAQ
Have Questions About Your Privacy?
The pepper0 team is here to help you understand how your data is managed and protected. Contact us or visit our help page for more information.